Helpful to have when you call
- The property address and the best time for a visit.
- What you have noticed: a warm floor, a sound, a stain, a high bill, a wet area in the yard.
- Whether your water meter moves with every fixture turned off. The meter check is explained on our water leak detection page.
- The approximate age of the home and any past leak repairs.
- Your insurance claim number, if you have already opened a claim.
What happens after you call
Tell us what is happening
We ask what you have noticed and, if water is running, help you shut it off.
Scheduling
Urgent problems are dispatched right away. Everything else is scheduled at a time that suits you.
Locating
The plumber confirms the leak and marks its location.
Options
You hear the repair options that fit your house before any work begins.
Repair and testing
The repair is completed and tested, and you receive photographs and notes.
If water is running right now
Close the main shutoff valve where the water line enters the house, turn off the water heater, and keep away from water near electrical outlets or the panel. Then call (561) 903-1370. Step-by-step instructions are on our emergency plumbing services and burst pipe repair pages.